# Accidently reset Gateway

**URL:** <https://discuss.blues.com/t/accidently-reset-gateway/3616>\
**Category:** Troubleshooting\
**Created:** [August 19, 2026, 12:01pm UTC](https://discuss.blues.com/t/accidently-reset-gateway/3616 "2026-08-19T12:01:50Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Uzo\_Anyanwu](https://avatars.discourse-cdn.com/v4/letter/u/b5a626/32.png) [@Uzo\_Anyanwu](https://discuss.blues.com/u/Uzo_Anyanwu)\
**Post date:** [August 19, 2026, 12:01pm UTC](https://discuss.blues.com/t/accidently-reset-gateway/3616/1 "2026-08-19T12:01:50Z")

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Hey this is a copy and paste on an issue someone had. I am having the same issue, so I am wondering on a fix!

I recently got my lorawan starter pack and it all looks great, but I did something a little stupid…

I reset the lorawan gateway. I couldn’t log in to it, so I just assumed one of my colleagues had got to it before me and set a username/password and had forgotten to document it.

Only after resetting it did I learn that it was pre-provisioned with the things network stack and I would have to recreate the steps. It isn’t a simple process by any means, but I could not get past the part where, when registering a gateway on the things stack it gives an error message that the Gateway EUI is ‘already being used by another client’. Even if I go through the whole process manually it doesn’t work.

I have been working with : Desiree Caudillo who has been very helpful and responsive. I provided them with my EUI and they were able to provide me with a client token. But now I am wondering how to go about the setup, being that I had accidently reset the gateway. Where does the client token go?

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**Author:** ![RobLauer](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/roblauer/32/1567_2.png) [@RobLauer](https://discuss.blues.com/u/RobLauer)\
**Post date:** [August 19, 2026, 1:26pm UTC](https://discuss.blues.com/t/accidently-reset-gateway/3616/2 "2026-08-19T13:26:03Z")

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Hi @Uzo_Anyanwu and welcome to the Blues community!

I’ll send you a PM with the specific instructions for resetting your gateway. If you already have your client ID then these instructions will work right away.

Thanks,  
Rob