# Airnote not updating new Notecard Firmware

**URL:** <https://discuss.blues.com/t/airnote-not-updating-new-notecard-firmware/304>\
**Category:** Troubleshooting\
**Tags:** firmware-release\
**Created:** [June 17, 2021, 2:43am UTC](https://discuss.blues.com/t/airnote-not-updating-new-notecard-firmware/304 "2021-06-17T02:43:43Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![robouden](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/robouden/32/336_2.png) [@robouden](https://discuss.blues.com/u/robouden)\
**Post date:** [June 17, 2021, 2:43am UTC](https://discuss.blues.com/t/airnote-not-updating-new-notecard-firmware/304/1 "2021-06-17T02:43:43Z")

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On an Airnote I have here in Nara, I can not update it. It is stuck at 0% and any effort I tried to get it restarted fails. Any suggestion on how to reset the upgrade mode? I have log file if needed.

Regards,  
Rob Oudendijk

From the terminal:

```auto
S842:17.38 env: dfu updated:

```

```auto
{
 "card": {
  "type": "card",
  "file": "1.5.5.13179$20210612142038.bin",
  "mode": "downloading",
  "status": "1.5.5.13179$20210612142038.bin",
  "began": 1623900374,
  "retry": 1623900318,
  "info_storage": "file:data/card.json",
  "bin_storage": "file:data/card.bin",
  "updated": 1623900374,
  "version": "{\"org\":\"Blues Wireless\",\"product\":\"Notecard\",\"version\":\"notecard-1.5.3\",\"ver_major\":1,\"ver_minor\":5,\"ver_patch\":3,\"ver_build\":12457,\"built\":\"Feb 19 2021 13:45:28\"}"
 },

```

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<div class="post-metadata">

**Author:** ![RobLauer](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/roblauer/32/1567_2.png) [@RobLauer](https://discuss.blues.com/u/RobLauer)\
**Post date:** [June 17, 2021, 1:53pm UTC](https://discuss.blues.com/t/airnote-not-updating-new-notecard-firmware/304/2 "2021-06-17T13:53:14Z")

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Hi @robouden,

Can you walk me through the process you’ve taken to update your Airnote’s Notecard firmware? I’d like to reproduce this locally with mine to see if there is a glitch in the process.

Thanks,  
Rob

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<div class="post-metadata">

**Author:** ![robouden](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/robouden/32/336_2.png) [@robouden](https://discuss.blues.com/u/robouden)\
**Post date:** [June 17, 2021, 2:18pm UTC](https://discuss.blues.com/t/airnote-not-updating-new-notecard-firmware/304/3 "2021-06-17T14:18:13Z")

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First I tried from the [Notehub.io](http://Notehub.io) to update the Notecard with new firmware, just like I did a few other Airnotes. That works normally fine. This particular Notecard, started with updating, but stopped. I tried many things, even use a dev board (that could have made it worse I think). I can make a log file and show if you want that. The NoteCard had issue with communicating before. I really would like to completely remove the downloaded data and start “fresh”. How to do that?

Regards,  
rob

Regards,  
Rob

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<div class="post-metadata">

**Author:** ![RobLauer](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/roblauer/32/1567_2.png) [@RobLauer](https://discuss.blues.com/u/RobLauer)\
**Post date:** [June 17, 2021, 6:45pm UTC](https://discuss.blues.com/t/airnote-not-updating-new-notecard-firmware/304/4 "2021-06-17T18:45:15Z")

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Sorry for the delay. I was able to update my Airnote’s Notecard firmware successfully using Notehub (which is a good thing), but it doesn’t help you here. For a manual firmware update you can download the [1.5.5 binary here](https://discuss.blues.com/t/announcing-the-q2-2021-developer-firmware-release/276) and follow the instructions on the [manual firmware update](https://discuss.blues.com/t/manually-update-notecard-firmware/147) post.

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<div class="post-metadata">

**Author:** ![robouden](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/robouden/32/336_2.png) [@robouden](https://discuss.blues.com/u/robouden)\
**Post date:** [June 18, 2021, 3:25am UTC](https://discuss.blues.com/t/airnote-not-updating-new-notecard-firmware/304/5 "2021-06-18T03:25:43Z")

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Rob,

NP for the delay. You must have been busy.  
Thanks for the link to the file and the link to the instruction.I will try later today.

regards,  
Rob