# Firmware update for notecard v1.1

**URL:** <https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313>\
**Category:** Firmware\
**Created:** [June 30, 2021, 2:54pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313 "2021-06-30T14:54:49Z")\
**Posts on this page:** 16\
**Page:** 1

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**Author:** ![Alec](https://avatars.discourse-cdn.com/v4/letter/a/53a042/32.png) [@Alec](https://discuss.blues.com/u/Alec)\
**Post date:** [June 30, 2021, 2:54pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/1 "2021-06-30T14:54:49Z")

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Hi,

Are the latest firmwares available for the notecard v1.1?

Thanks

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**Author:** ![bsatrom](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/bsatrom/32/3_2.png) [@bsatrom](https://discuss.blues.com/u/bsatrom)\
**Post date:** [June 30, 2021, 2:56pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/2 "2021-06-30T14:56:55Z")

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Hi @Alec, yes indeed. You can follow the steps outlined[here](https://discuss.blues.com/t/announcing-the-q2-2021-developer-firmware-release/276) to upgrade your Notecards.

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**Author:** ![Alec](https://avatars.discourse-cdn.com/v4/letter/a/53a042/32.png) [@Alec](https://discuss.blues.com/u/Alec)\
**Post date:** [June 30, 2021, 3:20pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/3 "2021-06-30T15:20:05Z")

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The doc is not updated since the “Update” button is not there.

If I select the device and click on “NoteCard Firmware”, I can ask for an update but it’s not updating. I waited few days without success.

The current version is 1.2.3.10781.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/blues/original/1X/1513f5e6a294d16a2d77f5db6c6ad61a48e992ac.png)

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<div class="post-metadata">

**Author:** ![bsatrom](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/bsatrom/32/3_2.png) [@bsatrom](https://discuss.blues.com/u/bsatrom)\
**Post date:** [June 30, 2021, 3:28pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/4 "2021-06-30T15:28:16Z")

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What do you see in the Notecard Firmware tab for your device? Example below from one of mine that I just kicked off an update for.

 ![Screen Shot 2021-06-30 at 10.26.46 AM](https://us1.discourse-cdn.com/flex020/uploads/blues/original/1X/2f9e6afc219def43b390e3bb050efb0833d3a258.png)

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<div class="post-metadata">

**Author:** ![Alec](https://avatars.discourse-cdn.com/v4/letter/a/53a042/32.png) [@Alec](https://discuss.blues.com/u/Alec)\
**Post date:** [June 30, 2021, 3:43pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/5 "2021-06-30T15:43:50Z")

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I see this:

 ![image.png](https://us1.discourse-cdn.com/flex020/uploads/blues/original/1X/81aebcf45ad8ce6db71598d52f5964093c347d34.png)

If I click on “Update Notecard Firmware” I get this:

![image.png](https://us1.discourse-cdn.com/flex020/uploads/blues/original/1X/a18c14150d8be845925cf5d530aea1c8a2a6593b.png)

Last week, I clicked on “Update” for the firmware 1.5.5 but nothing happened for days even if I forced the sync…

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<div class="post-metadata">

**Author:** ![bsatrom](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/bsatrom/32/3_2.png) [@bsatrom](https://discuss.blues.com/u/bsatrom)\
**Post date:** [June 30, 2021, 3:50pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/6 "2021-06-30T15:50:34Z")

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Can you try clicking Update for 1.5.5 and keeping an eye on it? The Notecard Firmware tab should update right away letting you know that the update is pending and a download will start with the next sync.

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<div class="post-metadata">

**Author:** ![Alec](https://avatars.discourse-cdn.com/v4/letter/a/53a042/32.png) [@Alec](https://discuss.blues.com/u/Alec)\
**Post date:** [June 30, 2021, 4:11pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/7 "2021-06-30T16:11:56Z")

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Like I wrote previously, I tried to update this way without success.

I tried again with the same result.

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<div class="post-metadata">

**Author:** ![bsatrom](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/bsatrom/32/3_2.png) [@bsatrom](https://discuss.blues.com/u/bsatrom)\
**Post date:** [June 30, 2021, 4:18pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/8 "2021-06-30T16:18:34Z")

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Just to clarify, are you saying that you clicked the “Update” button under 1.5.5 on the Notecard Firmware tab for your device and nothing happened? I want to make sure I understand the issue you are seeing.

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**Author:** ![Alec](https://avatars.discourse-cdn.com/v4/letter/a/53a042/32.png) [@Alec](https://discuss.blues.com/u/Alec)\
**Post date:** [June 30, 2021, 4:38pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/9 "2021-06-30T16:38:12Z")

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I can see the update is pending but nothing happen after multiple manual sync (tried this morning) and automatic sync (tried last week for few days).

 ![image.png](https://us1.discourse-cdn.com/flex020/uploads/blues/original/1X/dd286cbc2089b07464c75c1542b97d4d6a0e2efb.png)

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<div class="post-metadata">

**Author:** ![bsatrom](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/bsatrom/32/3_2.png) [@bsatrom](https://discuss.blues.com/u/bsatrom)\
**Post date:** [June 30, 2021, 5:41pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/10 "2021-06-30T17:41:29Z")

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Odd. Can you confirm that your Notecard has started a new session with Notehub since you kicked off an update? These will appear as `_session.qo` events like in the image below:

 ![Screen Shot 2021-06-30 at 12.39.42 PM](https://us1.discourse-cdn.com/flex020/uploads/blues/original/1X/3d27a854916c3fccc4fa398354dc60705fa3b48b.png)

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<div class="post-metadata">

**Author:** ![Alec](https://avatars.discourse-cdn.com/v4/letter/a/53a042/32.png) [@Alec](https://discuss.blues.com/u/Alec)\
**Post date:** [June 30, 2021, 5:54pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/11 "2021-06-30T17:54:28Z")

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Yes it has connected since the request.

The current request is at 12h34 and the last seen is 13h10.

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<div class="post-metadata">

**Author:** ![bsatrom](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/bsatrom/32/3_2.png) [@bsatrom](https://discuss.blues.com/u/bsatrom)\
**Post date:** [June 30, 2021, 6:38pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/12 "2021-06-30T18:38:22Z")

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Hey @Alec I just noticed that you’re running a pre-GA version of the Notecard firmware, and I suspect the issue is a long since fixed bug that prevented Notecard DFU when a device was operating in continuous mode. You can switch to periodic on the Notecard side, or do a manual update over USB following the instructions [here](https://discuss.blues.com/t/manually-update-notecard-firmware/147).

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<div class="post-metadata">

**Author:** ![Alec](https://avatars.discourse-cdn.com/v4/letter/a/53a042/32.png) [@Alec](https://discuss.blues.com/u/Alec)\
**Post date:** [June 30, 2021, 7:26pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/13 "2021-06-30T19:26:37Z")

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I’m already in periodic mode and I would prefer not doing it the manual way…

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<div class="post-metadata">

**Author:** ![bsatrom](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/bsatrom/32/3_2.png) [@bsatrom](https://discuss.blues.com/u/bsatrom)\
**Post date:** [July 1, 2021, 1:50pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/14 "2021-07-01T13:50:15Z")

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Hi Alec, I completely understand. However, since you’re running a pre-GA, beta version of the Notecard firmware and we’ve since added a number of features and fixes related to Notecard DFU that are not present on the version you’re running, I suggest taking the manual approach for now. I can confirm that once you get to 1.5.3 or later, the OTA DFU process is quite smooth.

I know the offline approach is a hassle however, so if you would rather jump on a call and I can walk you through it over screen share, I am happy to do so.

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<div class="post-metadata">

**Author:** ![Alec](https://avatars.discourse-cdn.com/v4/letter/a/53a042/32.png) [@Alec](https://discuss.blues.com/u/Alec)\
**Post date:** [July 2, 2021, 2:20pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/15 "2021-07-02T14:20:28Z")

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Hi,

I did the update but now, there’s an error on the “DFU Status”:

 ![image.png](https://us1.discourse-cdn.com/flex020/uploads/blues/original/1X/10925420eb428ea903299a246e683059bb2bb3e6.png)

If I click on “Error”, I get this:

 ![image.png](https://us1.discourse-cdn.com/flex020/uploads/blues/original/1X/9dbe2351698049007a0680afb298631ac8688e3b.png)

However, the cards seem to be working ok.

Did I do something wrong?

Thank you.

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<div class="post-metadata">

**Author:** ![bsatrom](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/bsatrom/32/3_2.png) [@bsatrom](https://discuss.blues.com/u/bsatrom)\
**Post date:** [July 2, 2021, 3:15pm UTC](https://discuss.blues.com/t/firmware-update-for-notecard-v1-1/313/16 "2021-07-02T15:15:24Z")

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Hey Alec, no you didn’t do anything wrong. That “Error” shows up when a Notecard gets an offline firmware update after an OTA is requested. Not a problem in your case.
