# GSM notecard cant sync with notehub

**URL:** <https://discuss.blues.com/t/gsm-notecard-cant-sync-with-notehub/1710>\
**Category:** Troubleshooting\
**Created:** [October 6, 2023, 2:18pm UTC](https://discuss.blues.com/t/gsm-notecard-cant-sync-with-notehub/1710 "2023-10-06T14:18:08Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Pius4109](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@Pius4109](https://discuss.blues.com/u/Pius4109)\
**Post date:** [October 6, 2023, 2:18pm UTC](https://discuss.blues.com/t/gsm-notecard-cant-sync-with-notehub/1710/1 "2023-10-06T14:18:08Z")

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In my recent experience with the NOTE-NBGL using an external SIM card and firmware version 5.3.1.16292, I encountered an issue. Initially, it successfully synced twice, but thereafter, it failed to sync.

Here’s the configuration I used:

```json
{
  "req": "card.wireless",
  "apn": "web.gprs.mtnnigeria.net",
  "mode": "auto",
  "method": "secondary"
}

```

I attempted various modes such as nb, m, gprs, and auto, but unfortunately, none of them resolved the syncing problem.

What’s puzzling is that when I remove the same SIM card and insert it into my phone, it functions normally and allows me to browse the internet without any issues. I also tested the SIM card with my Wi-Fi router, and it worked flawlessly. The perplexing part is why it’s not working with the NOTE-NBGL.

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**Author:** ![RobLauer](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/roblauer/32/1567_2.png) [@RobLauer](https://discuss.blues.com/u/RobLauer)\
**Post date:** [October 6, 2023, 2:25pm UTC](https://discuss.blues.com/t/gsm-notecard-cant-sync-with-notehub/1710/2 "2023-10-06T14:25:37Z")

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Hi @Pius4109,

It looks like your configuration is correct - can you please post the response to a `card.wireless` request here? It may also be useful to [capture a trace log](https://discuss.blues.com/t/help-my-notecard-is-not-connecting-to-the-cell-network/73?_gl=1*170ut08*_ga*NTcxMjg0Mjc3LjE2NDY2ODQ1ODU.*_ga_PJ7RGMWWBX*MTY5NjYwMTkzMy41NTIuMS4xNjk2NjAyMjcyLjU2LjAuMA) so we can see the details of what’s happening when you try to sync.

Thanks,  
Rob

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<div class="post-metadata">

**Author:** ![Pius4109](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@Pius4109](https://discuss.blues.com/u/Pius4109)\
**Post date:** [October 6, 2023, 4:33pm UTC](https://discuss.blues.com/t/gsm-notecard-cant-sync-with-notehub/1710/3 "2023-10-06T16:33:17Z")

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Hi Rob it seems to be working now, I put the notecard in continuous mode, so I just need to wait for it to get connected and when it gets connected the connection persists. I don’t know why it working now, but I am glad it is. I unplugged and plugged and it still works, I even tried another location and it still worked. Sorry for the disturbance. but if you still want to see the response of card.wireless here it is

{  
“apn”: “[web.gprs.mtnnigeria.net](http://web.gprs.mtnnigeria.net)”,  
“status”: “{network-up}”,  
“mode”: “auto”,  
“count”: 3,  
“net”: {  
“iccid”: “89011704278852061581”,  
“iccid\_external”: “89234010004831814057”,  
“imsi”: “310170885206158”,  
“imsi\_external”: “621300466354859”,  
“imei”: “867730051840720”,  
“modem”: “BG95M3LAR02A03\_01.006.01.006”,  
“band”: “GSM 1800”,  
“rat”: “gsm”,  
“rssir”: -83,  
“rssi”: -84,  
“sinr”: -20,  
“bars”: 3,  
“mcc”: 621,  
“mnc”: 30,  
“lac”: 20027,  
“cid”: 57265  
},  
“method”: “secondary”  
}

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<div class="post-metadata">

**Author:** ![Pius4109](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@Pius4109](https://discuss.blues.com/u/Pius4109)\
**Post date:** [October 6, 2023, 4:57pm UTC](https://discuss.blues.com/t/gsm-notecard-cant-sync-with-notehub/1710/4 "2023-10-06T16:57:15Z")

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I’ve been grappling with this issue for the past three days, and today, I just made a couple of “method” to “secondary” and placed the Notecard in continuous mode. Initially, this didn’t work, but later on, unexpectedly it began to work. I apologize for any inconvenience caused.