# LORA Notecard not syncing to notehub

**URL:** <https://discuss.blues.com/t/lora-notecard-not-syncing-to-notehub/3609>\
**Category:** Troubleshooting\
**Created:** [July 27, 2026, 7:06pm UTC](https://discuss.blues.com/t/lora-notecard-not-syncing-to-notehub/3609 "2026-07-27T19:06:10Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Udaya](https://avatars.discourse-cdn.com/v4/letter/u/7bcc69/32.png) [@Udaya](https://discuss.blues.com/u/Udaya)\
**Post date:** [July 27, 2026, 7:06pm UTC](https://discuss.blues.com/t/lora-notecard-not-syncing-to-notehub/3609/1 "2026-07-27T19:06:10Z")

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Hi,

I am trying to make the LORA kit to work. I am getting the following error:

{“status”:“LoRaWAN network connect failure {network} {connect-failure} {idle} {extended-network-failure}”}

I tried 2 of 3 notecards. The light on gateway is pulsating blue.

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**Author:** ![RobLauer](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/roblauer/32/1567_2.png) [@RobLauer](https://discuss.blues.com/u/RobLauer)\
**Post date:** [July 28, 2026, 1:29pm UTC](https://discuss.blues.com/t/lora-notecard-not-syncing-to-notehub/3609/2 "2026-07-28T13:29:31Z")

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Hi @Udaya and welcome to the Blues community!

Did you by any chance perform a factory reset of the gateway? If so there is some reconfiguration we’ll have to help you with. If not, I would try power-cycling the gateway and your Notecards again.

Thanks,  
Rob

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**Author:** ![Udaya](https://avatars.discourse-cdn.com/v4/letter/u/7bcc69/32.png) [@Udaya](https://discuss.blues.com/u/Udaya)\
**Post date:** [July 28, 2026, 3:14pm UTC](https://discuss.blues.com/t/lora-notecard-not-syncing-to-notehub/3609/3 "2026-07-28T15:14:58Z")

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Hi Rob,

I tried power cycling but that did not help. I did do factory reset at least 3 times since the gateway light changed from blue to green.

Thanks,  
Udaya

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**Author:** ![RobLauer](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/roblauer/32/1567_2.png) [@RobLauer](https://discuss.blues.com/u/RobLauer)\
**Post date:** [July 28, 2026, 3:37pm UTC](https://discuss.blues.com/t/lora-notecard-not-syncing-to-notehub/3609/4 "2026-07-28T15:37:43Z")

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Ok that explains it! I will send you a DM with instructions as we need to reconfigure your gateway after a factory reset.

Thanks,  
Rob