# LoRaWAN notecard note connecting to notehub **URL:** \ **Category:** Hardware\ **Created:** [March 19, 2025, 6:13am UTC](https://discuss.blues.com/t/lorawan-notecard-note-connecting-to-notehub/2927 "2025-03-19T06:13:29Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![antiexpert](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@antiexpert](https://discuss.blues.com/u/antiexpert)\ **Post date:** [March 19, 2025, 6:13am UTC](https://discuss.blues.com/t/lorawan-notecard-note-connecting-to-notehub/2927/1 "2025-03-19T06:13:29Z")
Hello. I am trying to connect my notecard to my notehub using my LoRa Gateway. For some background, my notecard is a Lora Notecard which says NOTE-LWUS on it. When I scan the QR code I get “9181010S6040120057,AC1F09FFFE109D9F”. I have setup my Gateway using wifi. The wifi network I connected it to works properly and the gateway has the blue pulsing light confirming that it is connected. Moreover, I can connected a laptop to the gateways access point and make google searches from it showing that it is connected over wifi. My notecards came in a 3 pack as I bought the starter kit and I get the same results on each of them. When I continue in the Quickstart document, connect to the notecard as shown using USB, I am able to communicate with the card using the Notecard In-Browser Terminal. For example I can get " ``` {“req”:“card.version”} ```auto ``` { “device”: “dev:0080e1150045226d”, “name”: “Blues Wireless Notecard”, “board”: “3”, “version”: “notecard-wl-7.5.2.17004”, “sku”: “NOTE-LWUS”, “ordering\_code”: “LZ0WZ0N0ZZBD”, “lora”: true, “body”: { “org”: “Blues Wireless”, “product”: “Notecard”, “target”: “wl”, “version”: “notecard-wl-7.5.2”, “ver\_major”: 7, “ver\_minor”: 5, “ver\_patch”: 2, “ver\_build”: 17004, “built”: “Nov 26 2024 14:01:26” } } ```auto However, when I use "{"req":"hub.set", "product":"com.gmail.willronan4:lora"}" to connect to my hub, and then {"req":"hub.sync"}, I do not see the device added on the hub or get any indication from the card that is synced. Moreover, when I run {"req":"hub.sync.status"} I get either "{ "sync": true, "requested": 4, "status": "waiting to begin first sync {idle}" }" or "{ "sync": true, "seconds": 2558, "status": "sync error: maximum retries exceeded trying to join LoRaWAN network {extended-network-failure}" }" I wanted to try doing a firmware updated with one of the notecards so I downloaded STM32CubeProgrammer as instructed in the documentation for doing a lora notecard firmware update. However when I try to connect to the card I get. ![image|690x354](upload://4lms9aRvPsntRRTXndA4T0V3CqE.png) I am at my wits end and am humbly asking for any help. And very importantly, my end goal is to put this lora notecard on a notecarrier F 1.3 to transmit data to Arduino IoT Cloud. Is there any reason why that would not work even after I get the notecard working? Thank you for any support you can provide! Best, Will ``` ---
**Author:** ![antiexpert](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@antiexpert](https://discuss.blues.com/u/antiexpert)\ **Post date:** [March 19, 2025, 6:15am UTC](https://discuss.blues.com/t/lorawan-notecard-note-connecting-to-notehub/2927/2 "2025-03-19T06:15:04Z")
My image didn’t seem to upload but it showed the following output from STM32CubeProgrammer " |22:49:20:408 : Serial Port tty.usbserial-NOTE is successfully opened.|| | — | — | |22:49:20:411: Port configuration: parity = even, baudrate = 115200, data-bit = 8,|stop-bit = 1.0, flow-control = off| |22:49:20:412: No Init bits value is : 0|| |22:49:20:412: Sending init command:|| |22:49:20:412: #byte 0x7F sent successfully to target| |22:49:20:413: Wait ends after 1 loop, dataready = 0, delay = 2001| |22:49:20:413: Timeout error occured while waiting for acknowledgement.| |22:49:20:414: No response from target received| |22:49:20:414: Retrying UART init connection…| |22:49:20:414: #byte 0x7 F sent successfully to target| |22:49:20:414: Wait ends after 1 loop, dataready = 0, delay = 100| |22:49:20:422 : Time out error occured while waiting for acknowledgement.| |22:49:20:422: No response from target received| |22:49:20:422: Error: Activating device: KO. Please, verify the boot mode configuration and check the serial port configuration. Reset your device then try again" ---
**Author:** ![RobLauer](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/roblauer/32/1567_2.png) [@RobLauer](https://discuss.blues.com/u/RobLauer)\ **Post date:** [March 19, 2025, 2:12pm UTC](https://discuss.blues.com/t/lorawan-notecard-note-connecting-to-notehub/2927/3 "2025-03-19T14:12:49Z")
Hi @antiexpert and welcome to the Blues community! I just checked and your gateway is properly provisioned in the Blues Things Stack tenant, so that’s good. However, it’s showing that it has never established a connection. Did you happen to perform a factory reset on the gateway by any chance (by pushing the small button on the back)? Thanks, Rob ---
**Author:** ![antiexpert](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@antiexpert](https://discuss.blues.com/u/antiexpert)\ **Post date:** [March 19, 2025, 3:54pm UTC](https://discuss.blues.com/t/lorawan-notecard-note-connecting-to-notehub/2927/4 "2025-03-19T15:54:55Z")
Yes I did perform a factory reset on the router. Hopefully that is not a devastating issue… I was not able to get it to connect to the wifi router until I did the reset. Do you have any suggestions for what I can do now? ---
**Author:** ![RobLauer](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/roblauer/32/1567_2.png) [@RobLauer](https://discuss.blues.com/u/RobLauer)\ **Post date:** [March 19, 2025, 5:45pm UTC](https://discuss.blues.com/t/lorawan-notecard-note-connecting-to-notehub/2927/5 "2025-03-19T17:45:56Z")
Hi @antiexpert - No worries! I will send you instructions for manually resetting the gateway in a DM shortly. ---
**Author:** ![antiexpert](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@antiexpert](https://discuss.blues.com/u/antiexpert)\ **Post date:** [March 19, 2025, 5:57pm UTC](https://discuss.blues.com/t/lorawan-notecard-note-connecting-to-notehub/2927/6 "2025-03-19T17:57:35Z")
That is great thank you so much! ---
**Author:** ![antiexpert](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@antiexpert](https://discuss.blues.com/u/antiexpert)\ **Post date:** [March 19, 2025, 6:13pm UTC](https://discuss.blues.com/t/lorawan-notecard-note-connecting-to-notehub/2927/7 "2025-03-19T18:13:19Z")
@RobLauer just wondering as I am new to the forum. I am unfamiliar with how DMing works here, will I receive a notification or email when you message me?