# Newish (but likely dead) Airnote **URL:** \ **Category:** Airnote\ **Created:** [January 15, 2025, 5:24pm UTC](https://discuss.blues.com/t/newish-but-likely-dead-airnote/2674 "2025-01-15T17:24:11Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![rickpeltier](https://avatars.discourse-cdn.com/v4/letter/r/ba8739/32.png) [@rickpeltier](https://discuss.blues.com/u/rickpeltier)\ **Post date:** [January 15, 2025, 5:24pm UTC](https://discuss.blues.com/t/newish-but-likely-dead-airnote/2674/1 "2025-01-15T17:24:11Z")
Have an airnote that ran in the field for about 2 months, then stopped in mid November. LCD screen blank on power up, red led fast blinking on notecard, and USB rapidly connects then disconnects so in-browser terminal can’t be used to diagnose or send commands. Any suggestions for a full reset? dev 863740067189800. Rick ---
**Author:** ![robouden](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/robouden/32/336_2.png) [@robouden](https://discuss.blues.com/u/robouden)\ **Post date:** [January 17, 2025, 6:06am UTC](https://discuss.blues.com/t/newish-but-likely-dead-airnote/2674/2 "2025-01-17T06:06:24Z")
Rick, Could you charge it for 24 hours and let me know if that fixes the issue? Regards Rob Oudendijk ---
**Author:** ![robouden](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/robouden/32/336_2.png) [@robouden](https://discuss.blues.com/u/robouden)\ **Post date:** [January 17, 2025, 6:08am UTC](https://discuss.blues.com/t/newish-but-likely-dead-airnote/2674/3 "2025-01-17T06:08:30Z")
Rick, The Airnote seems not to charge. ![image](https://us1.discourse-cdn.com/flex020/uploads/blues/original/2X/b/bf2930b15c3bcefbe6d91407ad98ff05b7bd8641.png) Does it get enough direct sunlight? Regards Rob Oudendijk ---
**Author:** ![robouden](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/robouden/32/336_2.png) [@robouden](https://discuss.blues.com/u/robouden)\ **Post date:** [January 27, 2025, 5:35am UTC](https://discuss.blues.com/t/newish-but-likely-dead-airnote/2674/4 "2025-01-27T05:35:13Z")
Rick, Did you read my question? Regards Rob > [@robouden](#): > > Rick, ---
**Author:** ![rickpeltier](https://avatars.discourse-cdn.com/v4/letter/r/ba8739/32.png) [@rickpeltier](https://discuss.blues.com/u/rickpeltier)\ **Post date:** [January 27, 2025, 4:17pm UTC](https://discuss.blues.com/t/newish-but-likely-dead-airnote/2674/5 "2025-01-27T16:17:27Z")
Very strange - I thought I had published this response before I left on holiday, but I guess not. Anyway, it is not a battery or charge issue - the batteries hold a charge and the solar panel delivers expected voltage (around 4.0v). We have roughly 100 airnotes in operation. We continue to see a cycle of red LED blinking ~15 times over ~2 seconds, and appears that successive blinks are shorter in duration than the previous. One cycle coincides with a connect and then disconnect sequence on the USB port. Are there any firmware resets that can be pushed (either locally or from the notehub project)? ---
**Author:** ![robouden](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/robouden/32/336_2.png) [@robouden](https://discuss.blues.com/u/robouden)\ **Post date:** [January 28, 2025, 12:09am UTC](https://discuss.blues.com/t/newish-but-likely-dead-airnote/2674/6 "2025-01-28T00:09:28Z")
Rick (I assume that is your first name), Can you hookup an USB cable and connect to the Airnote through the web interface at [Docs - Blues Developers](https://dev.blues.io/docs/)? ![image](https://us1.discourse-cdn.com/flex020/uploads/blues/original/2X/6/62daafff328d4f66ef7fcc6219c95f9a431dc7a3.png) Warm Regards, Rob Oudendijk ---
**Author:** ![rickpeltier](https://avatars.discourse-cdn.com/v4/letter/r/ba8739/32.png) [@rickpeltier](https://discuss.blues.com/u/rickpeltier)\ **Post date:** [January 29, 2025, 3:56pm UTC](https://discuss.blues.com/t/newish-but-likely-dead-airnote/2674/7 "2025-01-29T15:56:02Z")
We’ve tried that but because it is rapidly connecting/disconnecting from the USB port, we can’t connect to the web interface in time. Even if we were able to establish a connection, it immediately drops. We have seen this behavior from at least one notecard in prior versions (rapidly red LED, no connection, dead unit). Unfortunately, I don’t have any known-working notecards on hand to swap in for testing. Was hoping there was a workaround to hard-reset the notecard to get these back online. ---
**Author:** ![robouden](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/robouden/32/336_2.png) [@robouden](https://discuss.blues.com/u/robouden)\ **Post date:** [January 30, 2025, 1:11am UTC](https://discuss.blues.com/t/newish-but-likely-dead-airnote/2674/8 "2025-01-30T01:11:06Z")
Rick, I had a chat with Ray Ozzie (the “father” of the Notecard) and he mentioned that if it still reboots with no battery and with the USB, the unit should be returned for analysis & repair. Regards Rob Oudendijk ---
**Author:** ![rickpeltier](https://avatars.discourse-cdn.com/v4/letter/r/ba8739/32.png) [@rickpeltier](https://discuss.blues.com/u/rickpeltier)\ **Post date:** [January 30, 2025, 2:22am UTC](https://discuss.blues.com/t/newish-but-likely-dead-airnote/2674/9 "2025-01-30T02:22:50Z")
that’s what I figured. Any idea how to get an RMA from Blues? ---
**Author:** ![robouden](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/robouden/32/336_2.png) [@robouden](https://discuss.blues.com/u/robouden)\ **Post date:** [January 30, 2025, 2:11pm UTC](https://discuss.blues.com/t/newish-but-likely-dead-airnote/2674/10 "2025-01-30T14:11:54Z")
Rick, I left a message for Rob Lauren to get an RMA. I will report back to you. Hugs and peace, Rob ---
**Author:** ![robouden](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/robouden/32/336_2.png) [@robouden](https://discuss.blues.com/u/robouden)\ **Post date:** [January 30, 2025, 2:51pm UTC](https://discuss.blues.com/t/newish-but-likely-dead-airnote/2674/11 "2025-01-30T14:51:04Z")
Rick, For the RMA, please reach out to Blues support team directly at [support@blues.com](mailto:support@blues.com) Hugs and peace, Rob