# Notecard Cellular + Wifi WBGLW not able to connect to cellular network
**URL:** https://discuss.blues.com/t/notecard-cellular-wifi-wbglw-not-able-to-connect-to-cellular-network/2074
**Category:** Hardware
**Tags:** cellular-coverage
**Created:** [April 17, 2024, 9:51pm UTC](https://discuss.blues.com/t/notecard-cellular-wifi-wbglw-not-able-to-connect-to-cellular-network/2074 "2024-04-17T21:51:04Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@kssgill](https://discuss.blues.com/u/kssgill)
#### Post date: [April 17, 2024, 9:51pm UTC](https://discuss.blues.com/t/notecard-cellular-wifi-wbglw-not-able-to-connect-to-cellular-network/2074/1 "2024-04-17T21:51:04Z")
I’ve received the Notecard a few days ago and I’ve been unable to get cellular connection. I’ve done the following diagnostic steps so far.
1. Connected notecard via WiFi and upgraded it to latest firmware 7.2.2.16518
2. Created Test Project and verified temperature updates can be sent to notehub via WiFi
3. I’ve switched card.transport back to “Cell” and tried various wireless modes “m”, “nb”, “auto” .
4. Changed power source to 20watt usb charger, Changed USB Cables, Changed location to outdoor
But the device still does not connect to cellular connection.
I’ve captured sync trace as below :
```auto
S06:44.06 sync: wireless: starting communications {wait-module} {connecting} {transport}
```
```auto
S06:44.07 modem: beginning power-on sequence
```
```auto
S06:48.78 modem: ***************ON***************
```
```auto
S06:48.78 sync: wireless: modem now ON {modem-on}
```
```auto
T06:53.46 lwip: IP deactivated to conserve energy
```
```auto
M07:03.02 ***
```
```auto
***usart2: transmit TIMEOUT***
```
```auto
***
```
```auto
M07:17.26 ***
```
```auto
***usart2: transmit TIMEOUT***
```
```auto
***
```
```auto
M07:17.97 *** MODEM TRANSACTION TOO LONG aftr (28 sec)
```
```auto
M07:17.97 _log.qo: *** MODEM HARD RESET aftr (28 sec)
```
```auto
M07:17.98 ***HARD RESET***
```
```auto
M07:17.98 modem: wireless: modem now OFF {modem-off}
```
```auto
M07:17.99 modem: **********************************
```
```auto
M07:17.99 modem: active for 33 sec
```
```auto
M07:17.99 modem: **********************************
```
```auto
S07:18.04 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
```
```auto
S07:18.04 sync: work: error in isSyncDue: modem: can't connect (5.0 min remaining) {network}{extended-network-failure} {sync-error}
```
The card goes into penalty mode and then resets and tries again.
I’m based in US, New Jersey and have good cellular coverage at home on my cell phone. I’m not able to get the notecard to work.
---
### Author:  [@RobLauer](https://discuss.blues.com/u/RobLauer)
#### Post date: [April 18, 2024, 1:11am UTC](https://discuss.blues.com/t/notecard-cellular-wifi-wbglw-not-able-to-connect-to-cellular-network/2074/2 "2024-04-18T01:11:43Z")
Hi @kssgill,
My first thought is to check the antenna. Can you make sure your antenna is securely fastened to the `MAIN` connector on the Notecard? Also, we have a short guide that walks through common connectivity scenarios that may be helpful: [Diagnosing Cellular Connectivity Issues - Blues Developers](https://dev.blues.io/guides-and-tutorials/notecard-guides/diagnosing-cellular-connectivity-issues/#diagnosing-cellular-connectivity-issues)
Thanks,
Rob
---
### Author:  [@kssgill](https://discuss.blues.com/u/kssgill)
#### Post date: [April 18, 2024, 12:51pm UTC](https://discuss.blues.com/t/notecard-cellular-wifi-wbglw-not-able-to-connect-to-cellular-network/2074/3 "2024-04-18T12:51:47Z")
Hello,
I’ve uploaded the pictures of the connections.
Also I did go through the link and verified that nothing was blocking the antenna.
I’ve validated the antenna wires are correctly aligned. I’ve reconnected the antenna wires just to be sure.
I’ve also attacked a 100w power bank and taken the card outside the open in open sky.
I’m at dead end with the unit that works on WiFi but can’t do cellular.
Kanwar
---
### Author:  [@kssgill](https://discuss.blues.com/u/kssgill)
#### Post date: [April 18, 2024, 1:29pm UTC](https://discuss.blues.com/t/notecard-cellular-wifi-wbglw-not-able-to-connect-to-cellular-network/2074/4 "2024-04-18T13:29:16Z")
Hi, I’m wondering if the coverage for LTE Cat-1 may be causing this issue? Is their a way to see what carries and signal strength is being detected by Cellular?
Kanwar
---
### Author:  [@RobLauer](https://discuss.blues.com/u/RobLauer)
#### Post date: [April 18, 2024, 2:37pm UTC](https://discuss.blues.com/t/notecard-cellular-wifi-wbglw-not-able-to-connect-to-cellular-network/2074/5 "2024-04-18T14:37:20Z")
Hi @kssgill,
If you take a look at that guide, you can issue a [card.wireless request](https://dev.blues.io/guides-and-tutorials/notecard-guides/diagnosing-cellular-connectivity-issues/#using-the-card-wireless-api) which will give us a little more information on the status of the connection. That should help us see if there is an issue with a poor signal.
Rob
---
### Author:  [@kssgill](https://discuss.blues.com/u/kssgill)
#### Post date: [April 23, 2024, 10:11pm UTC](https://discuss.blues.com/t/notecard-cellular-wifi-wbglw-not-able-to-connect-to-cellular-network/2074/6 "2024-04-23T22:11:49Z")
The issue was LTE CAT 1 coverage. I purchased narrow band card that supports LTE-M that has wide support with Verizon and ATT in the US.
I found this article really helped a lot:
[Notecard never gets past "cell-registration-wait" - #9 by bsatrom](https://discuss.blues.com/t/notecard-never-gets-past-cell-registration-wait/374/9)
```
It was a bit of frustrating experience troubleshoot the issue and get the unit working.
```