# Notecard LoRa not syncing

**URL:** <https://discuss.blues.com/t/notecard-lora-not-syncing/3267>\
**Category:** Uncategorized\
**Created:** [August 27, 2025, 8:05pm UTC](https://discuss.blues.com/t/notecard-lora-not-syncing/3267 "2025-08-27T20:05:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Raccoon](https://avatars.discourse-cdn.com/v4/letter/r/f19dbf/32.png) [@Raccoon](https://discuss.blues.com/u/Raccoon)\
**Post date:** [August 27, 2025, 8:05pm UTC](https://discuss.blues.com/t/notecard-lora-not-syncing/3267/1 "2025-08-27T20:05:54Z")

</div>

Hi guys,

I had just received the LoRa Notecard and wanted to integrate it right away. I live in Europe, so I ordered the EU version 1.4. I use my own Milesight UG65 as a gateway, which is set to 868 MHz.  
Initially, everything worked, and I was able to successfully sync and see uplinks in TheThings under my gateway live data. Unfortunately, I did not have any messages in Notehub. Packetforwarder is active, as I use the gateway for other sensors. Therefore, I made a few adjustments to the code.

Suddenly, nothing worked anymore, so I reset the Notecard with {“req”: “card.restore”, ‘delete’:true, “connected”: true}. I also deleted the device from my Notehub and restarted my gateway. Unfortunately, the device no longer syncs and I can no longer store it in my account. I noticed that the frequency range is set to US 902 MHz.

```auto
> {"req":"hub.sync"}
{}

> {"req":"hub.status"}
{"status":"attempting to join LoRaWAN network {connecting} {wait-service}"}

> {"req":"hub.sync.status"}
{
 "sync": true,
 "requested": 10,
 "status": "waiting to begin first sync {idle}"
}

> {"req":"card.version"}
{
 "device": "dev:0080e11500452646",
 "name": "Blues Wireless Notecard",
 "board": "3",
 "version": "notecard-wl-9.2.3.17324",
 "sku": "NOTE-LWUS",
 "lora": true,
 "body": {
  "org": "Blues Wireless",
  "product": "Notecard",
  "target": "wl",
  "version": "notecard-wl-9.2.3",
  "ver_major": 9,
  "ver_minor": 2,
  "ver_patch": 3,
  "ver_build": 17324,
  "built": "Aug 11 2025 12:07:58"
 }
}

```

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<div class="post-metadata">

**Author:** ![RobLauer](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.blues.com/roblauer/32/1567_2.png) [@RobLauer](https://discuss.blues.com/u/RobLauer)\
**Post date:** [August 27, 2025, 9:01pm UTC](https://discuss.blues.com/t/notecard-lora-not-syncing/3267/3 "2025-08-27T21:01:09Z")

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Hi @Raccoon ,

Can you please look at the front of your Notecard LoRa and make sure it says “NOTE-LWEU”? I’m concerned you were mistakenly shipped a Notecard configured for usage in the US.

Thanks,

Rob

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<div class="post-metadata">

**Author:** ![Raccoon](https://avatars.discourse-cdn.com/v4/letter/r/f19dbf/32.png) [@Raccoon](https://discuss.blues.com/u/Raccoon)\
**Post date:** [August 27, 2025, 9:35pm UTC](https://discuss.blues.com/t/notecard-lora-not-syncing/3267/4 "2025-08-27T21:35:02Z")

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HI @RobLauer,

I just checked the card and it says “NOTE-LWEU”.

 ![IMG_5856.HEIC](https://us1.discourse-cdn.com/flex020/uploads/blues/original/2X/e/e2e521b0fa5974db15283606211673dfea9b7c11.jpeg)