I have an alert configured to email our project members whenever a device in the fleet goes offline for over 2 hours. It seems like these events have not been firing though. As far as I can tell, the monitor is enabled and not muted, but I’ve never received an email notification when a device in the fleet’s battery has died.
Is there any additional setup needed to configure alert outside of creating it in the dashboard and making sure it’s enabled?
Any help is greatly appreciated!
Hey @will,
Hmmm, that’s not good. There’s no additional setup needed. Once you create the monitor you should be good to go.
I’m doing some testing to try to recreate the problem and I’ll get back with you.
TJ
Hey @will,
As an update I can confirm this is a bug on our end. Sorry for the inconvenience, and thanks so much reaching out here to let us know.
I’ll follow up in this thread when our fix is live.
TJ
The fix for this is now live. If you’re still having issues let us know. Thanks again for letting us know.
TJ