No USB on my Swan

Hardware
1

Swan doesn’t show up in dev manager on 2 PC’s I have tried with 2 different USB cables. It never did since new. Help or RMA?

Here is lsusb on Linux box
My Swan never had usb working. Tried on 2 windows boxes and 1 linux. Different cables also. I would like it replaced if there is no help on forum where I posted also. lsusb below on Linux box.

(base) john@john-XPS-15-9510:~$ lsusb
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 2109:2817 VIA Labs, Inc. USB2.0 Hub
Bus 003 Device 002: ID 30fa:0300 USB OPTICAL MOUSE
Bus 003 Device 007: ID 8087:0026 Intel Corp.
Bus 003 Device 005: ID 0c45:6a11 Microdia Integrated_Webcam_HD
Bus 003 Device 004: ID 27c6:63ac Shenzhen Goodix Technology Co.,Ltd. Goodix USB2.0 MISC
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 002: ID 2109:0817 VIA Labs, Inc. USB3.0 Hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

2

Hi @jderimig,

Sorry to hear about your troubles with Swan! Before we initiate a replacement, I just want to make sure you saw the Swan Quickstart as there are a couple of tips in here when using an STM32-based host on Windows or Linux.

Thanks,
Rob

3

Hello Rob,

let me try with the STM32Cube development environment to see if I can wake the USB up.