Brand new Mojo does not work

Just got a Blues Mojo, but my Notecarrier F cannot connect to it. I send {“req”:”card.power”} and I get back:”> {“err”:“you have no mojo {no-mojo}”}. I do certainly have a mojo connected, and connected in the exact order said in the quickstart guide. My firmware is up to date. I have also tried running card.restart and then calling card.power but I get the same result. Any clues as to what’s going on here?