Hi, Since notecard firmware 1.5.5, I have problem with the usage of host firmware functionality. With firmware 1.5.2, everything was ok. Now: when the host firmware is downloaded in the notecard and ready to be used, the red led is steady on. The steady on red led is supposed to mean “error” bu…

Hello Alec, How long after you installed 1.5.5 did you start experiencing errors? Was it immediate, or did it work correctly for some amount of time before it started behaving this way? Here to help, Zak

Hi, I got the problem the first time I tried it but it was a few weeks after the notecard firmware update. Thanks

I’m sorry the delay… My instinct is that your firmware update was corrupted. However, I’m try to pull together some folks that are smarter than I am to make sure we can get you back up to speed in the most reliable way, as well as ensure this doesn’t happen again. I’ll be reporting back soon, onc…

Hi, The problem is not constant. I added a retry for the problematic commands and if there’s an error on the first try, the second try has no error. For the led staying on, it’s still there. I have the problem with 2 notecards ( NOTE-NBGL500, NOTE-NBNA500). Thanks

Which Notecarrier are you using? Are you able to share a picture showing how your hardware is configured?

Hi, I have the notecarrier-A (picture) on which I can reproduce the LED problem. For the problem of sending commands to the notecard, it’s on a custom board but for now I can’t reproduce it with the notecard I have in hand. The notecard I was using is now on a remote site to replace another noteca…

Could you follow these instructions to produce a trace log on the device in question? [image] How do I capture a trace information from Notecard? Troubleshooting Trace information is a stream of messages that can be useful when looking to understand Notecard b…

Host firmware problem

Firmware

zfields August 9, 2021, 8:07pm 8

Could you follow these instructions to produce a trace log on the device in question?

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Host firmware problem

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