Host firmware problem

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Could you follow these instructions to produce a trace log on the device in question?

How do I capture a trace information from Notecard?

Trace information is a stream of messages that can be useful when looking to understand Notecard behavior. Blues Support often requests trace information when assisting customers with network connectivity questions. Note If you need to store trace information on the Notecard internal memory to be retrieved later, please review the section here: On-board Notecard Storage Network Sync Trace - Easy Mode Requires USB connection to Notecard Recent Chrome or Chrome-based browser Ste…