Modem can't connect using external sim card

Hi all, I’ve been using my notecard with an external SIM card for the past year, but it stopped working. I tried to put that SIM card in my mobile and verified whether the cellular network was fine. And I found that the SIM card does not accept voice calls but it works with 3G and 4G internet. Then I tried to use another SIM card in my notecard. And it worked, Then I brought a new SIM card and tried with the notecard but It’s not working. I’m just confused, what is the issue? Can anyone help me out of this?

Regards,
Pradeep S.

Hi @Pradeep,

Are you using the same carrier for all of the external SIMs? Whenever you switch carriers you have to make sure you issue a new card.wireless command to set the new APN.

Rob

Hi Rob, I’m using the same carrier only. But it works for one SIM card. But not for my new. And my new card is working well on my mobile. Is there any traces I can get from my notecard.

Yeah, run a trace +modem from the in-browser terminal and post the results here when you’re able.

Hi Rob, here is the terminal response.

Let me know if I need to get any additional data.

Can you let the trace run for a little longer - especially after issuing a hub.sync request? Also can you send the output from a card.wireless request too?

Rob

Any chance this is an IPv6-only SIM?

Hi Rob, here is the response from the terminal. And I’m not sure about the IPV6. In between the notecard is disconnected multiple times from the serial port. I tried with different carrier boards with different USB cables. But it kept on disconnecting.

Welcome to the Notecard In-Browser Terminal.
Start making requests below.
(For advanced info, use the 'help' command.)
********************************************
~ Connected to serial
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
> {“req”:“hub.sync.status”,“sync”:true}
{"alert":true,"status":"idle {disconnected} {network}{extended-network-failure} {transport}","mode":"{modem-off}","sync":true}
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
> {"req":"hub.sync"}
{}
> {"req":"card.trace","mode":"on"}
{"stop":true}
M00:31.67 sync: wakeup: modem shutdown
M00:31.77 modem: wireless: idle {disconnected} {network}{extended-network-failure} {transport}
M00:31.77      0 < pow  | 
M00:31.78 modem: wireless: starting communications {wait-module} {connecting} {network}{extended-network-failure} {transport}
M00:31.78 modem: beginning power-on sequence
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
M00:35.86 modem: *************** ON ***************
M00:37.67 modem: wireless: modem now ON {modem-on}
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
M00:40.28      8 < aftr | heartbeat
M00:42.55     10 < aftr | heartbeat
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
M00:44.82     13 < aftr | heartbeat
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
M00:49.11     17 < aftr | heartbeat
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
M00:53.66     21 < aftr | heartbeat
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
M00:58.28 *** MODEM TRANSACTION TOO LONG aftr  (20 sec)
M00:58.40 _log.qo: *** MODEM HARD RESET aftr  (20 sec)
M00:58.41     26 < hrst | 
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
S00:58.73 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S00:58.73 sync: work: error in isSyncDue: modem: can't connect (5.0 min remaining) {network}{extended-network-failure} {sync-error}
S00:58.74 syncOnSchedule: modem: can't connect (5.0 min remaining) {network}{extended-network-failure}
S00:58.74 sync: project: modem: can't connect (5.0 min remaining) {network}{extended-network-failure}
S00:58.75 sync: next wake-up due in 30s for lower latency continuous-mode sync
S00:58.76 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S00:58.76 sync: work: error in isSyncDue: modem: can't connect (5.0 min remaining) {network}{extended-network-failure} {sync-error}
S00:58.77 syncOnSchedule: modem: can't connect (5.0 min remaining) {network}{extended-network-failure}
S00:58.77 sync: project: modem: can't connect (5.0 min remaining) {network}{extended-network-failure}
S00:58.79 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S00:58.79 sync: work: error in isSyncDue: modem: can't connect (5.0 min remaining) {network}{extended-network-failure} {sync-error}
S00:58.80 syncOnSchedule: modem: can't connect (5.0 min remaining) {network}{extended-network-failure}
S00:58.80 sync: project: modem: can't connect (5.0 min remaining) {network}{extended-network-failure}
S00:58.80 sync: next wake-up due in 5m 0s on expiry of extended error
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
S01:01.54 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S01:04.84 sync: work: error in isSyncDue: modem: can't connect (5.0 min remaining) {network}{extended-network-failure} {sync-error}
S01:04.85 syncOnSchedule: modem: can't connect (5.0 min remaining) {network}{extended-network-failure}
S01:04.88 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S01:04.88 sync: work: error in isSyncDue: modem: can't connect (4.9 min remaining) {network}{extended-network-failure} {sync-error}
S01:04.88 syncOnSchedule: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:04.88 sync: project: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:04.90 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S01:04.90 sync: work: error in isSyncDue: modem: can't connect (4.9 min remaining) {network}{extended-network-failure} {sync-error}
S01:04.90 syncOnSchedule: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:04.90 sync: project: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:04.92 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S01:04.92 sync: work: error in isSyncDue: modem: can't connect (4.9 min remaining) {network}{extended-network-failure} {sync-error}
S01:04.92 syncOnSchedule: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:04.93 sync: project: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:04.94 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S01:04.94 sync: work: error in isSyncDue: modem: can't connect (4.9 min remaining) {network}{extended-network-failure} {sync-error}
S01:04.94 syncOnSchedule: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:04.94 sync: project: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:04.96 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S01:04.96 sync: work: error in isSyncDue: modem: can't connect (4.9 min remaining) {network}{extended-network-failure} {sync-error}
S01:04.96 syncOnSchedule: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:04.97 sync: project: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:04.98 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S01:04.98 sync: work: error in isSyncDue: modem: can't connect (4.9 min remaining) {network}{extended-network-failure} {sync-error}
S01:04.98 syncOnSchedule: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:04.99 sync: project: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:05.00 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S01:05.01 sync: work: error in isSyncDue: modem: can't connect (4.9 min remaining) {network}{extended-network-failure} {sync-error}
S01:05.01 syncOnSchedule: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:05.01 sync: project: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:05.03 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S01:05.03 sync: work: error in isSyncDue: modem: can't connect (4.9 min remaining) {network}{extended-network-failure} {sync-error}
S01:05.03 syncOnSchedule: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:05.04 sync: project: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:05.05 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S01:05.05 sync: work: error in isSyncDue: modem: can't connect (4.9 min remaining) {network}{extended-network-failure} {sync-error}
S01:05.06 syncOnSchedule: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:05.06 sync: project: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:05.07 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S01:05.08 sync: work: error in isSyncDue: modem: can't connect (4.9 min remaining) {network}{extended-network-failure} {sync-error}
S01:05.08 syncOnSchedule: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:05.08 sync: project: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:05.12 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
S01:05.12 sync: work: error in isSyncDue: modem: can't connect (4.9 min remaining) {network}{extended-network-failure} {sync-error}
S01:05.13 {"err":"This Notecard has no WiFi {not-supported}","id":2000000002}
S01:05.15 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S01:05.15 sync: work: error in isSyncDue: modem: can't connect (4.9 min remaining) {network}{extended-network-failure} {sync-error}
S01:05.15 syncOnSchedule: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:05.15 sync: project: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:05.17 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S01:05.17 sync: work: error in isSyncDue: modem: can't connect (4.9 min remaining) {network}{extended-network-failure} {sync-error}
S01:05.18 syncOnSchedule: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:05.18 sync: project: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:05.19 sync: notehub: disconnected (was {connecting}) via close of notebox {notehub-disconnected}
S01:05.20 sync: work: error in isSyncDue: modem: can't connect (4.9 min remaining) {network}{extended-network-failure} {sync-error}
S01:05.20 syncOnSchedule: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
S01:05.20 sync: project: modem: can't connect (4.9 min remaining) {network}{extended-network-failure}
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
S01:09.10 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.53 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.53 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.55 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.56 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.56 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.57 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.58 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.58 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.60 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.60 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.60 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.61 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.62 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.62 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.63 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.64 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.64 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.66 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.66 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.67 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.68 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.68 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.69 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.70 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.70 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.70 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.72 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.72 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.73 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.74 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.74 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.75 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.76 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.77 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.77 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.78 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.80 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
S01:12.81 {"err":"This Notecard has no WiFi {not-supported}","id":2000000002}
S01:12.83 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.83 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.83 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.85 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.85 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.85 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.87 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.87 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.87 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.89 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.89 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.90 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.91 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.92 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.92 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.93 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.93 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.94 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.95 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.96 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.96 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.97 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:12.98 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:12.98 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:13.00 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:13.00 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:13.01 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:13.02 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:13.02 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:13.03 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:13.04 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:13.05 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:13.05 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:13.06 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:13.07 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:13.07 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:13.09 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:13.09 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:13.09 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:13.48 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:13.48 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:13.48 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:13.50 sync: work: error in isSyncDue: modem: can't connect (4.8 min remaining) {network}{extended-network-failure} {sync-error}
S01:13.50 syncOnSchedule: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:13.50 sync: project: modem: can't connect (4.8 min remaining) {network}{extended-network-failure}
S01:15.00 sync: work: error in isSyncDue: modem: can't connect (4.7 min remaining) {network}{extended-network-failure} {sync-error}
S01:15.01 syncOnSchedule: modem: can't connect (4.7 min remaining) {network}{extended-network-failure}
S01:15.01 sync: project: modem: can't connect (4.7 min remaining) {network}{extended-network-failure}
S01:15.02 sync: work: error in isSyncDue: modem: can't connect (4.7 min remaining) {network}{extended-network-failure} {sync-error}
S01:15.03 syncOnSchedule: modem: can't connect (4.7 min remaining) {network}{extended-network-failure}
S01:15.03 sync: project: modem: can't connect (4.7 min remaining) {network}{extended-network-failure}
S01:15.42 sync: work: error in isSyncDue: modem: can't connect (4.7 min remaining) {network}{extended-network-failure} {sync-error}
S01:15.42 syncOnSchedule: modem: can't connect (4.7 min remaining) {network}{extended-network-failure}
S01:15.43 sync: project: modem: can't connect (4.7 min remaining) {network}{extended-network-failure}
S01:15.91 sync: work: error in isSyncDue: modem: can't connect (4.7 min remaining) {network}{extended-network-failure} {sync-error}
S01:15.91 syncOnSchedule: modem: can't connect (4.7 min remaining) {network}{extended-network-failure}
S01:15.92 sync: project: modem: can't connect (4.7 min remaining) {network}{extended-network-failure}
S01:16.65 sync: work: error in isSyncDue: modem: can't connect (4.7 min remaining) {network}{extended-network-failure} {sync-error}
S01:24.50 syncOnSchedule: modem: can't connect (4.6 min remaining) {network}{extended-network-failure}
S01:24.50 sync: project: modem: can't connect (4.6 min remaining) {network}{extended-network-failure}
S01:24.53 sync: work: error in isSyncDue: modem: can't connect (4.6 min remaining) {network}{extended-network-failure} {sync-error}
S01:24.53 {"id":2000000009,"alert":true,"status":"modem: can't connect (4.6 min remaining) {network}{extended-network-failure}","mode":"{modem-off}","sync":true}
S01:24.57 sync: work: error in isSyncDue: modem: can't connect (4.6 min remaining) {network}{extended-network-failure} {sync-error}
S01:27.17 syncOnSchedule: modem: can't connect (4.5 min remaining) {network}{extended-network-failure}
S01:27.18 sync: project: modem: can't connect (4.5 min remaining) {network}{extended-network-failure}
S01:31.69 sync: work: error in isSyncDue: modem: can't connect (4.5 min remaining) {network}{extended-network-failure} {sync-error}
S01:31.69 syncOnSchedule: modem: can't connect (4.5 min remaining) {network}{extended-network-failure}
S01:31.70 sync: project: modem: can't connect (4.5 min remaining) {network}{extended-network-failure}
S01:35.93 sync: work: error in isSyncDue: modem: can't connect (4.4 min remaining) {network}{extended-network-failure} {sync-error}
S01:35.94 syncOnSchedule: modem: can't connect (4.4 min remaining) {network}{extended-network-failure}
S01:35.94 sync: project: modem: can't connect (4.4 min remaining) {network}{extended-network-failure}
S01:35.96 sync: work: error in isSyncDue: modem: can't connect (4.4 min remaining) {network}{extended-network-failure} {sync-error}
S01:35.96 syncOnSchedule: modem: can't connect (4.4 min remaining) {network}{extended-network-failure}
S01:35.97 sync: project: modem: can't connect (4.4 min remaining) {network}{extended-network-failure}
> {"req":"hub.sync"}
{}
S01:38.98 sync: project: modem: can't connect (4.3 min remaining) {network}{extended-network-failure}
S01:38.99 sync: work: error in isSyncDue: modem: can't connect (4.3 min remaining) {network}{extended-network-failure} {sync-error}
S01:38.99 syncOnSchedule: modem: can't connect (4.3 min remaining) {network}{extended-network-failure}
S01:39.00 sync: project: modem: can't connect (4.3 min remaining) {network}{extended-network-failure}
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
S01:48.71 sync: work: error in isSyncDue: modem: can't connect (4.2 min remaining) {network}{extended-network-failure} {sync-error}
S01:48.82 syncOnSchedule: modem: can't connect (4.2 min remaining) {network}{extended-network-failure}
S01:48.83 sync: project: modem: can't connect (4.2 min remaining) {network}{extended-network-failure}
S01:48.84 sync: work: error in isSyncDue: modem: can't connect (4.2 min remaining) {network}{extended-network-failure} {sync-error}
S01:48.85 syncOnSchedule: modem: can't connect (4.2 min remaining) {network}{extended-network-failure}
S01:48.85 sync: project: modem: can't connect (4.2 min remaining) {network}{extended-network-failure}
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
* Terminal lost connection to device.
~ Disconnected from serial
~ Connected to serial
S01:55.92 sync: work: error in isSyncDue: modem: can't connect (4.1 min remaining) {network}{extended-network-failure} {sync-error}
S01:57.24 syncOnSchedule: modem: can't connect (4.1 min remaining) {network}{extended-network-failure}
S01:57.25 {"id":2000000000,"max":130554}
S01:57.26 sync: work: error in isSyncDue: modem: can't connect (4.0 min remaining) {network}{extended-network-failure} {sync-error}
S01:57.27 syncOnSchedule: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:57.27 sync: project: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:57.29 sync: work: error in isSyncDue: modem: can't connect (4.0 min remaining) {network}{extended-network-failure} {sync-error}
S01:57.29 syncOnSchedule: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:57.29 sync: project: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:57.31 sync: work: error in isSyncDue: modem: can't connect (4.0 min remaining) {network}{extended-network-failure} {sync-error}
S01:57.31 syncOnSchedule: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:57.31 sync: project: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:57.33 sync: work: error in isSyncDue: modem: can't connect (4.0 min remaining) {network}{extended-network-failure} {sync-error}
S01:57.33 syncOnSchedule: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:57.33 sync: project: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:57.35 sync: work: error in isSyncDue: modem: can't connect (4.0 min remaining) {network}{extended-network-failure} {sync-error}
S01:57.35 syncOnSchedule: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:57.36 sync: project: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:57.37 sync: work: error in isSyncDue: modem: can't connect (4.0 min remaining) {network}{extended-network-failure} {sync-error}
S01:57.38 syncOnSchedule: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:57.38 sync: project: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:57.40 sync: work: error in isSyncDue: modem: can't connect (4.0 min remaining) {network}{extended-network-failure} {sync-error}
S01:57.40 syncOnSchedule: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:57.40 sync: project: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:57.42 sync: work: error in isSyncDue: modem: can't connect (4.0 min remaining) {network}{extended-network-failure} {sync-error}
S01:59.64 syncOnSchedule: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:59.65 sync: project: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:59.66 sync: work: error in isSyncDue: modem: can't connect (4.0 min remaining) {network}{extended-network-failure} {sync-error}
S01:59.66 syncOnSchedule: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S01:59.67 sync: project: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
>  {"req":"card.wireless"}
S02:00.08 sync: work: error in isSyncDue: modem: can't connect (4.0 min remaining) {network}{extended-network-failure} {sync-error}
S02:00.08 syncOnSchedule: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S02:00.09 sync: project: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S02:00.10 sync: work: error in isSyncDue: modem: can't connect (4.0 min remaining) {network}{extended-network-failure} {sync-error}
S02:00.11 syncOnSchedule: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S02:00.11 sync: project: modem: can't connect (4.0 min remaining) {network}{extended-network-failure}
S02:02.09 sync: work: error in isSyncDue: modem: can't connect (3.9 min remaining) {network}{extended-network-failure} {sync-error}
S02:02.09 syncOnSchedule: modem: can't connect (3.9 min remaining) {network}{extended-network-failure}
S02:02.09 sync: project: modem: can't connect (3.9 min remaining) {network}{extended-network-failure}
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
{"status":"{modem-off}","mode":"auto","net":{}}
S02:07.94 syncOnSchedule: modem: can't connect (3.9 min remaining) {network}{extended-network-failure}
S02:07.94 sync: project: modem: can't connect (3.9 min remaining) {network}{extended-network-failure}
> {"req":"card.trace","mode":"off"}
{"stop":true}
* Terminal lost connection to device.
~ Disconnected from serial

And my SIM card is mentioned as 5G, does it matter? also my previous SIM (not mentioned as 5G) is giving the same above response but without disconnecting from serial port.

Regards,
Pradeep S.

Hi @Pradeep,

Instead of issuing the {"req":"card.trace","mode":"on"} command, can you just send trace +modem and try a sync (and post the results)?

Also, please send back the output of {"req":"card.wireless"}.

I am concerned the SIM isn’t supported. If it’s a 5G-only SIM (not sure that’s a thing) then it would likely not work, but I will check.

Rob

Hi Rob, here is the requested log.


Welcome to the Notecard In-Browser Terminal.
Start making requests below.
(For advanced info, use the 'help' command.)
********************************************
~ Connected to serial
~ DeviceUID dev:867730051771776 (NOTE-NBGL-500) running firmware 5.3.1.16292
> trace +modem
R03:43.06 trace options:
  requested: +modem
        now: comm,sync,modem,mem,gps
S03:43.77 sync: work: error in isSyncDue: modem: can't connect (2.2 min remaining) {network}{extended-network-failure} {sync-error}
S03:43.77 syncOnSchedule: modem: can't connect (2.2 min remaining) {network}{extended-network-failure}
S03:43.78 sync: project: modem: can't connect (2.2 min remaining) {network}{extended-network-failure}
G03:43.79 accel: movements:6 free-falls:0 5s:10000000000000112000000000000000
S03:44.01 sync: work: error in isSyncDue: modem: can't connect (2.2 min remaining) {network}{extended-network-failure} {sync-error}
S03:44.02 syncOnSchedule: modem: can't connect (2.2 min remaining) {network}{extended-network-failure}
S03:44.02 sync: project: modem: can't connect (2.2 min remaining) {network}{extended-network-failure}
S03:44.04 sync: work: error in isSyncDue: modem: can't connect (2.2 min remaining) {network}{extended-network-failure} {sync-error}
G03:44.04 S03:44.04 accel: movements:8 free-falls:0 5s:30000000000000112000000000000000
syncOnSchedule: modem: can't connect (2.2 min remaining) {network}{extended-network-failure}
S03:44.05 sync: project: modem: can't connect (2.2 min remaining) {network}{extended-network-failure}
>  {"req":"card.wireless"}
{"status":"{modem-off}","mode":"auto","net":{}}
>  {"req":"card.wireless"}
{"status":"{modem-off}","mode":"auto","net":{}}
> trace +modem
R04:23.52 trace options:
  requested: +modem
        now: comm,sync,modem,mem,gps
> {"req":"hub.sync"}
{}
S04:33.17 sync: project: modem: can't connect (1.4 min remaining) {network}{extended-network-failure}
S04:33.17 sync: work: error in isSyncDue: modem: can't connect (1.4 min remaining) {network}{extended-network-failure} {sync-error}
S04:33.17 syncOnSchedule: modem: can't connect (1.4 min remaining) {network}{extended-network-failure}
S04:33.18 sync: project: modem: can't connect (1.4 min remaining) {network}{extended-network-failure}
> {"req":"hub.sync"}
{}
S04:49.61 sync: project: modem: can't connect (1.1 min remaining) {network}{extended-network-failure}
S04:49.62 sync: work: error in isSyncDue: modem: can't connect (1.1 min remaining) {network}{extended-network-failure} {sync-error}
S04:49.62 syncOnSchedule: modem: can't connect (1.1 min remaining) {network}{extended-network-failure}
S04:49.63 sync: project: modem: can't connect (1.1 min remaining) {network}{extended-network-failure}
>  {"req":"card.wireless"}
{"status":"{modem-off}","mode":"auto","net":{}}
> {"req":"hub.sync"}
{}
S05:01.34 sync: project: modem: can't connect (0.9 min remaining) {network}{extended-network-failure}
S05:01.34 sync: work: error in isSyncDue: modem: can't connect (0.9 min remaining) {network}{extended-network-failure} {sync-error}
S05:01.35 syncOnSchedule: modem: can't connect (0.9 min remaining) {network}{extended-network-failure}
S05:01.35 sync: project: modem: can't connect (0.9 min remaining) {network}{extended-network-failure}

It’s not a 5G-only SIM, it can work with 4G VoLTE and LTE, 3G, and 2G too. Will try with some old SIM cards and will revert the status.

Regards,
Pradeep S.

Hi Rob, I just tested with the old SIM card, that also not working, and got the same response.
Please suggest the next step.

Regards,
Pradeep S.

Can you check to see if the Notecard is stuck in a penalty box now:

{"req": "card.wireless.penalty"}

Also, what’s the full card.wireless request you are sending to the Notecard when configuring it to use the external SIM?