Hi, Are the latest firmwares available for the notecard v1.1? Thanks

The doc is not updated since the “Update” button is not there. If I select the device and click on “NoteCard Firmware”, I can ask for an update but it’s not updating. I waited few days without success. The current version is 1.2.3.10781. [image]

What do you see in the Notecard Firmware tab for your device? Example below from one of mine that I just kicked off an update for. [Screen Shot 2021-06-30 at 10.26.46 AM]

I see this: [image.png] If I click on “Update Notecard Firmware” I get this: [image.png] Last week, I clicked on “Update” for the firmware 1.5.5 but nothing happened for days even if I forced the sync…

Can you try clicking Update for 1.5.5 and keeping an eye on it? The Notecard Firmware tab should update right away letting you know that the update is pending and a download will start with the next sync.

Like I wrote previously, I tried to update this way without success. I tried again with the same result.

Just to clarify, are you saying that you clicked the “Update” button under 1.5.5 on the Notecard Firmware tab for your device and nothing happened? I want to make sure I understand the issue you are seeing.

I can see the update is pending but nothing happen after multiple manual sync (tried this morning) and automatic sync (tried last week for few days). [image.png]

Odd. Can you confirm that your Notecard has started a new session with Notehub since you kicked off an update? These will appear as _session.qo events like in the image below: [Screen Shot 2021-06-30 at 12.39.42 PM]

Yes it has connected since the request. The current request is at 12h34 and the last seen is 13h10.

Firmware update for notecard v1.1

Firmware

bsatrom June 30, 2021, 2:56pm 2

Hi @Alec, yes indeed. You can follow the steps outlined here to upgrade your Notecards.

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Firmware update for notecard v1.1

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