Hi guys I apologize for loading you up with yet more Notecard problems… I have another Notecard (NOTE-NBGLN) that has got itself in a bad state and will not connect to Notehub, either via cellular or via NTN (with paired Starnote). The history is a follows: I started with a new Notecard which ca…

Hi @rberkelm . We’re happy to help! Could you please try this procedure and send us the output: Open the in-browser terminal on blues.dev with your Notecard connected via USB. Type post and hit enter. This will help us identify if there’s a hardware problem with this Notecard. The HSM errors you’r…

Thanks for the trace log. There’s definitely something strange going on with this Notecard. The STSAFE and accelerometer errors indicate a hardware problem(s). Our support team will be in touch about swapping out this Notecard. We’d like to take a deep look at it to understand what exactly has gone …

Notecard cannot sync with Notehub

Hardware

rberkelm July 20, 2025, 8:18am 3

Hi @hroche
It seems to have failed the accelerometer self-test.
notecard_2025-07-20T08_16_28.log (1.6 KB)
Ray

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Notecard cannot sync with Notehub

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