Notecard time not updating

Firmware
1

I have a Notecard + Starnote on the test bench that does not seem to update the Notecard time. The Notecard and Starnote both run the latest FW (v11.2.2 and v11.2.1 resp.). When I became aware of this, I restarted the Notecard and began monitoring the Notecard time against my PC time which is set from the internet and verified against 2 independent NTP time sources. Over the following 4 days, the Notecard lost ~10 seconds per day despite syncing to Notehub twice per day. Notecard time only refreshes when power is cycled or card.restart is issued. Is there a lingering FW issue with this version? Log attached.

notecard_2026-05-20T23_42_10.log (164.6 KB)

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image654×124 3.53 KB

2

Hi again Ray. Thanks for reaching out. I studied this one closely this morning, and I think I have a pretty good idea of what’s happening. We made some tweaks to the way the Notecard keeps track of time in 11.2.1. I’m working with the team to resolve the problem you’re seeing. Stay tuned.

P.S. I’ve said it before and I’ll say it again, but we’re really lucky to have you as a user. Your help finding these problems and helping us solve them is invaluable, truly. Thanks for sticking with us and for being so helpful.

3

Thanks Hayden, you guys are doing a great job. Keep up the good work.:grinning_face_with_smiling_eyes:

4

Hi Hayden. When do you think you might have a patch I can try? I’m holding back a bunch of devices that my customers are waiting for. I just need something I can tell them?

5

Hi Ray. Sorry for the silence. I reproduced exactly what you’re seeing, and we’ve got a fix for the part of this problem where syncing isn’t correcting the time. We’re still investigating the problem of clock drift between syncs.

We are going to put out the next developer firmware release in June, which will have this fix. That’s the most accurate timeline I can provide at the moment.

I hope this helps. I’ll keep you posted with any updates. Thanks for your patience.

6

Thanks for the update Hayden - much appreciated! I know you are doing all you can to get it to us ASAP. We’ll will just keep our fingers crossed that it is in the early part of the month. :grinning_face_with_smiling_eyes: