Hi there, I’m hoping someone can help. Having ignored my Airnote for some time and just let it do its thing, yesterday I tried to view the dashboard and it’s saying the Airnote hasn’t transmitted any data in the last seven days (I suspect more than that, but I don’t know how long ago the last tran…

Jesse, I mean the sensor inside the device itself. BTW, did you charge the new battery for about 24 hours? Regards, rob

Everything seems fine inside the device and it’s still giving me a temperature reading, it’s just not transmitting any data. I did charge the battery via USB when it arrived, yes. Can’t tell without being able to see the dashboard whether it has successfully charged via the solar panel since then, b…

, Thanks for the update. Is the device now on? And if possible, could you videotape the boot up display when it starts. Maybe there is an “error message”. Sorry, but the error messages are not so logical like -700 etc. due to the limitation of the low power display? Warm regards, rob Oudendijk

Jesse, I just checked the Notehub logs and noticed it was connected 3 days ago (see screenshot). I also notice it is running old firmware. Not sure if that is related to your issues. [image] . Battery seems fine 3.8V (at least 3 days ago): [image] At this point, not sure what is going on. I wi…

Thanks! Weird, it seems to connect when it goes through the boot sequence (three days ago I opened it up to check inside again and did an off/on) but not remain in touch.

Jesse, Got s message for the blues team that currently the Airnotes are out of stock. The new batch will be available in October and your replacement should be part of that batch. Sorry for the delay. Regards, Rob Oudendijk

Ok no problem - thansk fior following up :slight_smile:

Mine seems to have stopped updating yesterday. Grafana Any ideas on how to get it working again? I wiped down the solar panel and it looks like the battery voltage was good when it last updated.

km6slf Did you try to power it down and up ggoing? No error messages like -xxxx? Regards, Rob Oudendijk

I turned the switch on the bottom off then on again after a few seconds. The display on the back reads 31.7, but I don’t know what that may be referring to.

Airnote: not sending data/display stuck

Airnote

km6slf October 26, 2023, 4:05am 34

Any ideas on how I can fix it?

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Airnote: not sending data/display stuck

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