Notecard LoRa not syncing

Hi guys,

I had just received the LoRa Notecard and wanted to integrate it right away. I live in Europe, so I ordered the EU version 1.4. I use my own Milesight UG65 as a gateway, which is set to 868 MHz.
Initially, everything worked, and I was able to successfully sync and see uplinks in TheThings under my gateway live data. Unfortunately, I did not have any messages in Notehub. Packetforwarder is active, as I use the gateway for other sensors. Therefore, I made a few adjustments to the code.

Suddenly, nothing worked anymore, so I reset the Notecard with {“req”: “card.restore”, ‘delete’:true, “connected”: true}. I also deleted the device from my Notehub and restarted my gateway. Unfortunately, the device no longer syncs and I can no longer store it in my account. I noticed that the frequency range is set to US 902 MHz.

> {"req":"hub.sync"}
{}

> {"req":"hub.status"}
{"status":"attempting to join LoRaWAN network {connecting} {wait-service}"}

> {"req":"hub.sync.status"}
{
 "sync": true,
 "requested": 10,
 "status": "waiting to begin first sync {idle}"
}

> {"req":"card.version"}
{
 "device": "dev:0080e11500452646",
 "name": "Blues Wireless Notecard",
 "board": "3",
 "version": "notecard-wl-9.2.3.17324",
 "sku": "NOTE-LWUS",
 "lora": true,
 "body": {
  "org": "Blues Wireless",
  "product": "Notecard",
  "target": "wl",
  "version": "notecard-wl-9.2.3",
  "ver_major": 9,
  "ver_minor": 2,
  "ver_patch": 3,
  "ver_build": 17324,
  "built": "Aug 11 2025 12:07:58"
 }
}

Hi @Raccoon ,

Can you please look at the front of your Notecard LoRa and make sure it says “NOTE-LWEU”? I’m concerned you were mistakenly shipped a Notecard configured for usage in the US.

Thanks,

Rob

HI @RobLauer,

I just checked the card and it says “NOTE-LWEU”.