LoRaWAN notecard note connecting to notehub

Hello.

I am trying to connect my notecard to my notehub using my LoRa Gateway. For some background, my notecard is a Lora Notecard which says NOTE-LWUS on it. When I scan the QR code I get “9181010S6040120057,AC1F09FFFE109D9F”.

I have setup my Gateway using wifi. The wifi network I connected it to works properly and the gateway has the blue pulsing light confirming that it is connected. Moreover, I can connected a laptop to the gateways access point and make google searches from it showing that it is connected over wifi.

My notecards came in a 3 pack as I bought the starter kit and I get the same results on each of them. When I continue in the Quickstart document, connect to the notecard as shown using USB, I am able to communicate with the card using the Notecard In-Browser Terminal. For example I can get

" ```
{“req”:“card.version”}


{
“device”: “dev:0080e1150045226d”,
“name”: “Blues Wireless Notecard”,
“board”: “3”,
“version”: “notecard-wl-7.5.2.17004”,
“sku”: “NOTE-LWUS”,
“ordering_code”: “LZ0WZ0N0ZZBD”,
“lora”: true,
“body”: {
“org”: “Blues Wireless”,
“product”: “Notecard”,
“target”: “wl”,
“version”: “notecard-wl-7.5.2”,
“ver_major”: 7,
“ver_minor”: 5,
“ver_patch”: 2,
“ver_build”: 17004,
“built”: “Nov 26 2024 14:01:26”
}
}

However, when I use "{"req":"hub.set", "product":"com.gmail.willronan4:lora"}" to connect to my hub, and then {"req":"hub.sync"}, I do not see the device added on the hub or get any indication from the card that is synced. Moreover, when I run {"req":"hub.sync.status"} I get either 
"{
 "sync": true,
 "requested": 4,
 "status": "waiting to begin first sync {idle}"
}"

or 

"{
 "sync": true,
 "seconds": 2558,
 "status": "sync error: maximum retries exceeded trying to join LoRaWAN network {extended-network-failure}"
}"

I wanted to try doing a firmware updated with one of the notecards so I downloaded STM32CubeProgrammer as instructed in the documentation for doing a lora notecard firmware update. However when I try to connect to the card I get.

![image|690x354](upload://4lms9aRvPsntRRTXndA4T0V3CqE.png)

I am at my wits end and am humbly asking for any help. And very importantly, my end goal is to put this lora notecard on a notecarrier F 1.3 to transmit data to Arduino IoT Cloud. Is there any reason why that would not work even after I get the notecard working?

Thank you for any support you can provide!

Best,

Will

My image didn’t seem to upload but it showed the following output from STM32CubeProgrammer

" |22:49:20:408 : Serial Port tty.usbserial-NOTE is successfully opened.||
| — | — |
|22:49:20:411: Port configuration: parity = even, baudrate = 115200, data-bit = 8,|stop-bit = 1.0, flow-control = off|
|22:49:20:412: No Init bits value is : 0||
|22:49:20:412: Sending init command:||
|22:49:20:412: #byte 0x7F sent successfully to target|
|22:49:20:413: Wait ends after 1 loop, dataready = 0, delay = 2001|
|22:49:20:413: Timeout error occured while waiting for acknowledgement.|
|22:49:20:414: No response from target received|
|22:49:20:414: Retrying UART init connection…|
|22:49:20:414: #byte 0x7 F sent successfully to target|
|22:49:20:414: Wait ends after 1 loop, dataready = 0, delay = 100|
|22:49:20:422 : Time out error occured while waiting for acknowledgement.|
|22:49:20:422: No response from target received|
|22:49:20:422: Error: Activating device: KO. Please, verify the boot mode configuration and check the serial port configuration. Reset your device then try again"

Hi @antiexpert and welcome to the Blues community!

I just checked and your gateway is properly provisioned in the Blues Things Stack tenant, so that’s good. However, it’s showing that it has never established a connection. Did you happen to perform a factory reset on the gateway by any chance (by pushing the small button on the back)?

Thanks,
Rob

Yes I did perform a factory reset on the router. Hopefully that is not a devastating issue… I was not able to get it to connect to the wifi router until I did the reset. Do you have any suggestions for what I can do now?

Hi @antiexpert - No worries! I will send you instructions for manually resetting the gateway in a DM shortly.

That is great thank you so much!

@RobLauer just wondering as I am new to the forum. I am unfamiliar with how DMing works here, will I receive a notification or email when you message me?