Notecard Lora failing on first hub.sync request

Troubleshooting
1

Connected to notecard, retrieved version, set up Notehub account, created project and apparently successful hub.set.

Initiated sync with hub.sync command but no luck. Via hub.sync.status get:
“status”: “waiting to begin first sync {idle}”

Note card info: “device”: “dev:0080e11500452fe6”,
“name”: “Blues Wireless Notecard”,
“board”: “3”,
“version”: “notecard-wl-7.5.2.17004”,
“sku”: “NOTE-LWUS”,
“lora”: true,
“body”: {
“org”: “Blues Wireless”,
“product”: “Notecard”,
“target”: “wl”,
“version”: “notecard-wl-7.5.2”,
“ver_major”: 7,
“ver_minor”: 5,
“ver_patch”: 2,
“ver_build”: 17004,
“built”: “Nov 26 2024 14:01:26”

Gateway info: RAK7268V2_AFB1

for a while and then:

   "status": "LoRaWAN network connect failure {network} {connect-failure} {idle}"
2

Hi @mav

Could you please confirm for me:

Is the LoRaWAN gateway you are using the Blues WisGate Edge Lite 2 found in the LoRa starter kit? If so, can you tell if the gateway is connected to the TTN network?

Thanks,
Alex

3

hi @abucknall
Yes I am using the gateway found in the Lora starter kit. How can I tell if it is connected?

4

@mav

Are you able to access the gateway’s Web UI via the gateway’s IP address? This IP address will depend on whether you have set it up using WiFi or Ethernet.

Within the Web UI, you should be able to see if the gateway is connected to TTN via the Network tab. It may also be worth investigating the Diagnostics tab if you are still having issues.

Thanks,
Alex

5

@abucknall
I was able to access the gateway’s web UI. I have sat it up using wifi. I can not access the gateway through the IP (169.254.X.X), but I was able to access it using the IP that is shown under WiFi. Also I could not find anything in the network tab that says it is connected to TTN.
Thanks

6

@mav

That does suggest that it should be connected to the internet. Have you possibly reset the gateway at some point? If so, we might need to re-provision a ‘client token’ so that it can correctly communicate with the TTN.

Let me know if you think that could be the issue, I can walk you through re-provisioning the gateway if we need to do that!

Thanks,
Alex

7

@abucknall
I have not, but another person was using the gateway before me and he does not remember if he has reset it or not.
Thanks